Workshop on Performance Measurement in FM

A one-day workshop on Performance Measurement in Malaysian Facilities Management (FM) was successfully held on 26^th January, 2011 at the Concorde Hotel in Shah Alam, Selangor.

Objectives of Workshop

This workshop was facilitated by the invited speaker, Professor Dr. Low Sui Pheng, a well known Professor from the Department of Building, National University of Singapore (NUS). The workshop started with a presentation made by Professor Dr. Low Sui Pheng entitled: “Performance Measurement in Facilities Management: Singapore’s Experience”. The workshop being an exercise in performance measurement, Professor Dr. Low Sui Pheng presented a best practice model based on the Toyota Production System (TPS) which underpins the Lean Production Principles (LPP) which many forward-looking manufacturing organizations have strategically adopted to stay competitive. The LPP have been extended into the building industry and implemented as Lean Construction. The TPS, with four key underpinnings that straddle: (1) Philosophy, (2) Processes, (3) People and Partners, and (4) Problem solving (or the 4 P’s), was adopted as a best practice model in this workshop to benchmark performance measurement in Malaysian Facilities Management

Guided by the 4 P’s, the objectives of the workshop are;

·         To identify current practice in performance measurement in Malaysia,

·         To identify issues and challenges in performance measurement practice in Malaysia,

·         To determine characteristics of performance measurement for all buildings and services,

·         To chart a framework on performance measurement, and

·         To define the process involved in the development of performance measurement.